We're here for you

You buy credits once and spend them on any tool. Credits you buy are valid 12 months from purchase. Subscription credits arrive monthly; unused ones roll over one month (up to one month's allowance). Every paid button shows the price before you tap, and your balance after.

A person, not a bot. Write to us on WhatsApp (button below) or by email; we answer within 24 hours on working days. When a generation fails, the error message carries a job number — send it to us, that is your ticket. Automatic refunds need no request. Service status: flanboai.com/en/status.

Qualifying = the AI provider or our system failed: error, timeout, a result blocked by safety, or a video that never arrived. The refund is automatic to the same wallet, usually within 2 minutes; the line shows in your credit history (Account → Credits). Not qualifying: a result that worked but you dislike — that is a new generation. A partial failure (say 2 of 3 scenes) refunds the failed part. If publishing fails after generation, publishing was free: the content stays yours and you can retry at no cost.

Start your WhatsApp or Messenger message with IJANS, plus the date, time and tool. We check the line in your credit history (Account → Credits; every spend, refund and purchase has a line with a reference) and answer within 24 hours on working days. Stripe purchases email a receipt automatically; credit refunds show in the history.

Account → Credits → “Manage” opens the Stripe portal; cancel in one tap, no call needed. This month's credits stay yours until the period ends. No cancellation fee.

Publishing is free. Connect your accounts once (Facebook, Instagram, TikTok, YouTube, LinkedIn, Google Business); then publish now or schedule. We never say “published” before the platform confirms; every post has a receipt with its link. A scheduled post can be cancelled until it goes out.

What you write and upload is used only to do your work. Social account keys are stored encrypted; we never see or store your card (Stripe). We don't sell data. You can delete your projects and disconnect social accounts any time. Details on the Legal page.

Results are yours — sell them, run ads with them; we claim no rights. For media you upload (photos, videos, voice), you confirm you have the right to use them. Cloned avatars and voices: only with the person's permission.

How many accounts you can connect depends on your plan — the limit is shown in Pataje → accounts. Disconnect in Pataje → accounts (✕) — we delete the key immediately. You can also remove Flanbo's access in your Facebook/Google settings.

Every project autosaves to your account (My projects → History). Close the app, switch phones — the work is there. A video that is generating keeps going if you leave the page; it appears when you return.

Four equal languages: Haitian Creole, English, French, Spanish — each generated natively, not translated. Pick the output language in Options, independently of the site language. If a result sounds off, tell us — every example helps us improve.

WhatsApp or Messenger with a screenshot, the time and the tool. If the error cost credits, we check the history and refund when it qualifies. System errors we detect ourselves refund automatically before you even write.

With MonCash, in gourdes, right on the site — see the Haiti packs on the Pricing page.

Monday–Friday 9:00–18:00 and Saturday 10:00–14:00 (Miami time). One person owns support every day. Money emergencies (a wrong charge, missing credits): start the message with IJANS so we see it first. Every other request: a reply within 24 hours on working days. Outside those hours your message is queued — we answer first thing in the morning.

Provider failure: credits come back automatically, no request needed — you see a “refunded” line in your credit history (Account → Credits). A charge you believe is wrong: write IJANS with the job number; we check the ledger and refund within 24 hours on working days if we were wrong. Credit purchase: money back within 14 days if the credits were not used. Subscription: cancel it yourself under Account → Credits → “Manage / cancel subscription” (Stripe), no conversation required; it stays active until the end of the paid period. Account: delete it yourself under Settings.

Credits (no subscription): support by message (WhatsApp/email) for problems and questions — no sessions. Founding Customer: guided setup + two 30-minute sessions + 1 revision. Extra sessions: Consultation 30–45 min. Prices are on the Services page. The AI does the work; a person steps in for what truly needs a person.